Stop losing appeals you should have won.
Most sellers don't lose chargeback appeals because their case is weak. They lose because the time, effort, and documentation required to fight the dispute often outweigh the value of the item. TikTok Shop's recent policy change puts the burden of every dispute on sellers, with a strict 7-day appeal window before the money is lost for good. Chargeback Defender monitors your Seller Center around the clock, flags every new dispute the moment it appears, and generates a tailored appeal that's ready to submit in seconds.
Chrome extension · No credit card to install · Cancel anytime
#TK-48291
Item not received
#TK-48105
Not as described
#TK-47883
Unauthorized transaction
222%
Rise in chargeback disputes since 2023
7 days
Window to appeal — miss it and forfeit forever
80%
Of chargebacks are friendly fraud you can beat
How it works
From install to submitted appeal in minutes — not hours.
Install and sign in
Add Chargeback Defender to Chrome and create your account with a magic-link email — no password needed. Takes under two minutes.
We watch Seller Center for you
The extension monitors TikTok Shop Seller Center and detects new chargebacks automatically. Every case lands in your dashboard with a live 7-day countdown.
Build your appeal and submit
Open any case to get a pre-written appeal draft matched to the dispute reason. Add evidence files, copy the text, and submit — before the deadline.
Everything you need to fight back
Built specifically for TikTok Shop sellers dealing with the 2026 policy changes.
Live deadline countdown
Every chargeback shows a real-time badge — red under 24 hours, yellow under 72. The extension icon shows your total open count so you always know without opening the popup.
Appeal templates by reason code
Not received, not as described, unauthorized, defective, wrong item — each reason gets a professional, evidence-structured draft addressed to TikTok Shop Seller Support. One click, ready to copy.
Evidence file builder
Upload screenshots, tracking confirmations, and product photos directly inside the extension. Files are stored privately and linked to the chargeback — everything in one place.
Deadline email reminders
Get an email reminder 48 hours before each appeal window closes. Even if you forget to check the extension, you won't miss the deadline.
Won / Lost outcome tracking
Mark each case as Won or Lost after TikTok decides. Track your win rate over time and see which dispute types you win most consistently.
Your data, locked down
All chargeback data is stored in your private account with row-level security — only you can access your cases. No data is shared or sold.
Simple, honest pricing
One chargeback won pays for months of Chargeback Defender. Cancel anytime.
Starter
Up to 10 chargebacks/month
- Live deadline countdowns
- Appeal templates (all reason codes)
- Evidence file uploads
- Email deadline reminders
- Won / Lost tracking
- Extension icon badge
Growth
Up to 50 chargebacks/month
- Everything in Starter
- 50 chargebacks/month
- Priority email support
- Early access to new features
Scale
Unlimited chargebacks
- Everything in Growth
- Unlimited chargebacks
- Dedicated support
- Multi-account access (coming soon)
Frequently asked questions
How does the extension detect my chargebacks?
Chargeback Defender runs a content script inside TikTok Shop Seller Center. When you visit your disputes page, it reads the chargeback data directly from the page and syncs it to your private account. No API credentials required — it works with your existing Seller Center login.
Is my chargeback data secure?
Yes. All data is stored in your own private database with row-level security — only your account can access your cases. We never sell or share your data. Evidence files are stored in a private storage bucket accessible only to you.
What if I have already missed a deadline?
Chargeback Defender is designed to catch disputes before the window closes. For cases already forfeited, there is nothing we can do retroactively — but once you are signed up, every new dispute is tracked from the moment it is detected.
Does it work on all browsers?
Chargeback Defender is a Chrome extension and works on any Chromium-based browser — Chrome, Brave, Edge, and Arc. Firefox support is on the roadmap.
Can I cancel anytime?
Yes. You can cancel your subscription from the extension at any time. There are no long-term contracts or cancellation fees.
What counts as one chargeback toward my monthly limit?
Each unique chargeback case — one order, one dispute — counts as one toward your monthly limit. If the same order is disputed twice, that counts as two.
Every chargeback you don't fight is money you give away.
Install Chargeback Defender free and start tracking your open cases today. When you're ready to fight, upgrade in seconds.
Install the Extension — It's FreeNo credit card required to get started